Maintenance Plans
Would you like to improve the performance of your IT system?
The solution could be as simple as regular maintenance.
Don’t wait for your computers or network to fail you! Regular maintenance can prevent computer emergencies, save from costly downtime and improve your system performance. Just like with any type of equipment, computers and networks require regular maintenance.
Jim’s Analogy:
Your car comes with a “recommended” maintenance schedule from the manufacturer; change the oil every 3 months, check the tire pressure monthly, etc, etc. They tell you this because it’s the best way to get the most from your vehicle. If you neglect the recommended maintenance, eventually your car’s performance is going to suffer.
So why isn’t maintaining your IT system as straightforward as taking care of your car? Each piece of hardware (computer, server, router, printer, etc) and software (operating system, office application, accounting software, email application, etc) has its own maintenance requirements. Each business also has it’s own processes and way of using the hardware and software. In other words, your IT system is unique. Sure, there are basic things that all computer owners could be doing to maintain optimal performance but your computers and network also require specific maintenance. These are specific to your infrastructure and should be identified and implemented in order to achieve optimal results.
We aim to make maintaining your computers and network simple and straightforward. In addition to standard system maintenance that we recommend to all customers, we also evaluate your system to determine how to best maintain your hardware and software. We aim to create a master “Maintenance Guide” that our technicians will follow regularly.
Benefits of our Maintenance Plans include:
- Improve System Performance! Complete monthly maintenance for your entire IT system.
- Tailored to your business. We modify our plans to cover your business and IT needs.
- FAST! Most of the work can be performed through secure remote connections, which saves from having to make an on-site service call.
- Saves you money! On-site visits are scheduled only as needed for maintenance work that can’t be performed through remote connections.
- Did we mention – Saves you money! Our Maintenance Plans include discounted rates and no travel fees.
Level 1 Plan: Remote Service Package:
- Computer Check
- Data Backup Check
Level 2 Plan: Remote & On-Site Service Package
- Computer Check
- Data Backup Check
- Network Maintenance
- Security & Virus Assessment
- Power Protection Check
Take advantage of what you have and preserve your technology investment. Desktops computers, laptop computers, servers, printers and network equipment that work just as they should….it could happen with your business! Call us at (216)382-4900 or contact us to learn more!
Maintenance Plan Service Details
Services
Description
Plan: Level 1 or 2
Computer Check
• Regular remote monitoring of workstations / desktops / laptops.
• Monitoring includes security updates, hard drive space, memory & CPU usage.
• If slowness problem is detected on our end from monitoring tools, we contact you to see if you are experiencing the same. Then will remotely troubleshoot with methods such as virus clean up, disk defragmentation, removal of temporary files, etc, in an attempt to make your computer run faster. If problems still occur after our efforts, we will contact user to determine other fixes such as removal of unwanted programs, or if an on-site visit is necessary.
Result is finding slow, unstable hardware and improving of speed and performance.
Both Level 1 and 2
Remote Data Backup Check
If using Offsite Backup Solutions (a service we recommend):
• A Daily Log is automatically emailed to customer of backup process from the Offsite Backup service. We are copied on all customer logs and if we receive multiple ‘backup missed’ or ‘failed’ logs, we will automatically troubleshoot.
• If a problem is detected we will begin troubleshooting and correct the problem ensuring a “back-on-track” backup routine.
If using another backup solution (such as tape or hard drives):
• Quarterly remote review of your backup process and files to determine if data is accurately being recorded and stored.
• If a problem is detected, we will remotely troubleshoot and, if necessary, an on-site visit will be scheduled.
Result is ensuring accurate back up of the files and information critical to your business. And being prepared should the worst ever happen!
Both Level 1 and 2
Network Maintenance
• Annual on-site visit to maintain all network related devices.
• Service includes making sure all devices are connected and functioning properly, installation of latest firmware (software that updates hardware) and rebooting of all devices.
Result is preventing potential downtime with hardware devices and improving network performance.
Level 2
Security & Virus Assessment
• Quarterly remote check of firewall (software Windows-based and hardware firewalls) to make sure they are enabled and functioning.
• Annual on-site visit to discuss and review security policy including passwords, data encryption, anti-virus & firewall status, and update any components necessary to provide optimal security.
Result is preventing potential intrusions to the network and protecting crucial company data.
Level 2
Power Protection Check
• Semi-annual on-site check and testing of UPS* battery backup devices and surge protectors for all critical computers, servers, network devices and phone system.
( * uninterrupted power supply)
Result is minimizing downtime and improving protection of your equipment.
Level 2
Program Requirements:
- High-Speed Internet Connection
- You may need an initial on-site visit to configure your computer/server
- Supported operating systems include Windows 2000/XP/Vista/W7
