Service Options

Direct Connect is here for our customers whether it is for fast fixes, projects, or ongoing maintenance.  Contact us by contact form or call us at (216)382-4900.

Emergency Support

We’ve all been there before…system crashes, no Internet, emails not sending, lost data, viruses.  We will resolve the problem as quickly as possible and pledge to treat your problem as if it was our own. If you need immediate computer or network help, contact our Help Desk at (216)382-4900.

Remote Support

Many computer issues can be solved ‘remotely’, meaning that with your permission, a trusted Direct Connect technician can securely and easily access your computer from our offices to troubleshoot and fix the problem.  Remote support problems that can be solved include:

• Virus Detection & Removal
• Spy-Ware Detection & Removal
• Software Updates
• Security Patches
• Disk Management
• Defragmentation
• Monitoring Disk Space
• Removing Temporary Files
• Removing Unwanted Programs

On-site Repairs

Direct Connect offers its customers a tremendous service and a convenient advantage – the ability to repair computer systems on-site. For those issues that can’t be solved remotely, we are happy to travel to your Cleveland-area business to resolve the problem. 

Maintenance Plans

You can prevent computer and network problems from occurring with a little maintenance and TLC.  Direct Connect offers affordable monthly maintenance packages to take the responsibility out of your hands and help make your technology more reliable!

Project Management

Let the specialists at Direct Connect manage your next IT project, such as building a network, acquiring new hardware, selecting software, and more.  Our customers constantly rave that not only does our staff have exceptional technology expertise and project management skills, but they also get along fantastically with the customers staff!

Rates & Leasing

You can purchase discounted Service Block Packages, Monthly Maintenance Packages, or we can send a monthly invoice for services billed by the hour.  We offer numerous billing package options to help you better manage your IT budget.  We also offer our customers leasing options for products such as laptops, desktops, servers, small form factor, and software.

Service Block Packages are a great way to save money because it discounts services you’ll likely use anyway and includes our priority attention when the need for our service arises.  For more info, please visit our rates & leasing page.